Terms & Conditions
Our Contact details:
37 China Street
Phone: 01524 844655
Fax: 01524 844655
These Terms & Conditions of sale do not affect your statutory rights as a consumer. It should be noted that quoted prices are susceptible to change. If you have any questions or are unsure about anything regarding purchasing from the site then please feel free get in touch with us and we will answer any questions you may have.
Making A Purchase
We accept major credit cards including Visa, Mastercard, Solo, Visa Debit and Maestro. Personal Cheques (allow 4 working days ), Bank transfers. Your order will be automatically acknowledged upon receipt. All prices quoted include UK VAT. You may send your credit card information via phone, fax, snail mail or over the Internet.
Shipping And Handling
Credit Card Security
Calls are charged at normal BT Rates and lines are open between 9am to 5pm Monday to Friday.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Goods must be returned within 14 days of receipt, unused and in perfect condition including original packaging.
The seller accepts no responsibility for lost parcels or the cost of postage. Postage on the original order will not be refunded
If the incorrect size has been ordered
if you can just return your item with a note saying you would like a bigger/ smaller size needed we will send the return out to you free of charge just as long as you could pay the difference in the sizes, if you was just to put it in loose change in the parcel you are sending back that will be fine.
If you are unsure of the size,if you could tell us your dog breed and the chest measurement just behind the front two legs we should be able to get the correct size need, if it is the case where your dog is in between sizes we can custom make one for you